Compliance...We have it covered!

  • Both the Buffalo & Rochester offices are protected with keypad entries & motion detectors monitored 24/7 by 3rd party
  • Office entry doors are locked 24/7. Authorized employees have keyed access. All contractors are escorted through the office by an authorized employee (this includes contract servers, repair persons, and delivery persons).
  • All incoming work is scanned into our serving software (Process Master).
    • Staff member creates a new job.
    • Staff member attaches the documents to the job.
    • Extra copies are returned to the client (or shredded).
    • Servers are either mailed a set of documents to serve or they pick up the documents in the appropriate office.
    • While the documents are in the care and control of the server, the document is not visible from other persons. If in the vehicle, while serving, the documents are face down. If in the home or office, documents are stored in a secure environment.
    • All information in our system is maintained on site, at a location in Utica, New York (in a server farm). This insures your information is secure with us.

Bullet points above are only SOME of the services we provide.
Did we miss something or perhaps, you have additional questions, contact us!

Concerned about the CFPB? We're confident we can support any and all requests. Tell us what you need.